Refusing to investigate 911 call mistakes, OUC continues years-long failures, putting property and lives at unnecessary risk

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Refusing to investigate 911 call mistakes, OUC continues years-long failures, putting property and lives at unnecessary risk

On July 3, 2025 Leticia McCray called 911 for a family member experiencing a medical emergency. Fire and EMS Station #24 is located only two blocks away from Leticia’s home, meaning help should have been there extremely fast. However, that didn’t happen — the OUC operator made a mistake and sent the call to Takoma Station #22. These mistakes are costing precious time, property damage and potentially lives.

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What happens when you call 911 or 311: An evening with the Office of Unified Communications

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What happens when you call 911 or 311: An evening with the Office of Unified Communications

I was invited to attend a tour of the Office of Unified Communications (OUC) along with MPD’s 2nd Cohort of the Community Engagement Academy. The OUC handles all 911 and 311 calls in DC, so when you call to report a crime or a broken street light, the call goes to a modern-looking building at 2720 Martin Luther King Jr Avenue SE.

We met the new OUC Chief Operating Officer and acting Director, Jeff Wobbleton. In the position for 11 weeks, he said his focus is on customer service and fixing the broken or ineffective processes and policies.

Read more about the OUC, after the break:

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